Freshdesk

Freshdesk is a widely used AI-driven helpdesk support platform automating and streamlining customer service for SMBs and enterprises.

It leverages AI to enhance efficiency and customer satisfaction.

Key AI features include smart ticket routing (assigning tickets appropriately based on content and urgency), automated responses via AI chatbots for common queries, and advanced analytics for performance insights.

The platform uses "ticket automation" rules driven by keywords, timing, or customer segments, reducing manual effort. By centralizing multi-channel customer interactions and applying AI for repetitive task automation and insights, Freshdesk helps improve response times, agent productivity, issue resolution speed, and delivers personalized, consistent customer experiences at scale.