Google Assistant (with Duplex)

Google Assistant (with Duplex) extends the standard Google Assistant with advanced AI for highly complex, real-world "calls & bookings." Duplex is technology enabling the AI to make phone calls on users’ behalf, engaging in natural-sounding conversations with humans to complete tasks like "making restaurant reservations" or booking appointments.

The AI mimics human speech patterns, including pauses and intonations, making it hard to distinguish from a human caller.

Key features include handling complex booking logic, multilingual support, and providing real-time updates to users on call progress. While initially focused on consumer convenience, its impact on small businesses (e.g., automating incoming calls) is significant.

By automating mundane phone-based tasks, Google Assistant with Duplex frees up user time and showcases AI’s power in seamless human-AI interactions for practical applications.