Groove

Groove is an AI-focused helpdesk platform for startups and SMBs aimed at simplifying customer service and automating repetitive support tasks.

Though lacking generative AI, its "AI for Customer Support" classification reflects intelligent automations.

Key features include a shared inbox centralizing communication, Collision Alerts preventing multiple agents from replying to the same query, and Satisfaction Predictions using machine learning to identify customers at risk of dissatisfaction.

Groove automates ticket routing and assigns conversations, provides canned responses, and by streamlining workflows and offering proactive insights, helps SMBs deliver faster, personalized service, boosting satisfaction and retention with low overhead.