Haptik

Haptik is an "enterprise-grade chatbot" platform leveraging advanced AI to provide scalable customer and employee support solutions for large organizations, especially in telecom and retail.

It specializes in building intelligent conversational AI experiences across voice and text channels.

Key AI features include sophisticated natural language understanding (NLU) for complex queries, intent recognition, and seamless integration with backend systems.

Haptik offers pre-built "Industry Templates" and specialized conversational flows for accelerated deployment in sectors. It powers virtual assistants for customer self-service (handling FAQs, orders, troubleshooting) and internal employee support (HR, IT help).

By providing robust, customizable AI chatbots, Haptik helps enterprises automate repetitive interactions, reduce call center volumes, improve customer satisfaction, and enhance operational efficiency at scale.