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Jira Service Management
Tool Details
Features
Incident Management, Change Automation
Best For / Use Case
DevOps teams
Integrations
Confluence, Opsgenie
Platform Compatibility
Web
Pricing Model
Paid
Free Trial Offer?
Yes
Description
Jira Service Management (JSM) is an "AI IT helpdesk" and IT service management platform built on Atlassian’s Jira, designed to automate IT operations and service requests for DevOps and IT teams.
It integrates AI to streamline incident resolution and service delivery.
Key AI features include intelligent automation for "Incident Management" (routing, categorization, escalation), "Change Automation" streamlining change requests, and smart agent suggestions.
JSM offers a self-service portal, knowledge base integration, and service request management.
By automating repetitive tasks, providing proactive insights, and expediting issue resolution, Jira Service Management helps DevOps and IT support teams improve efficiency, reduce downtime, enhance employee experience, and better align IT delivery with business needs.
Price
Paid ($20/user/month)
Last Updated: August 1, 2025
Disclaimer: Tools evolve faster than you can say “AI.” While this info was accurate when posted, features and pricing may change. Visit the official site for the freshest details.
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