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ProProfs Help Desk

Tool Details

Features
SLA management, reporting
Best For / Use Case
Small businesses
Integrations
Slack, Salesforce
Platform Compatibility
Web
Pricing Model
Freemium
Free Trial Offer?
Yes

Description

ProProfs Help Desk offers "AI helpdesk automation for SMBs," streamlining customer support operations.

Though not generative AI, its "AI for Customer Support" classification derives from intelligent automation.

Features include automated ticket management and workflows, intelligent routing, automatic responses to common queries, "SLA management" ensuring timely replies, and performance "reporting."

By providing an affordable, intelligent support solution, ProProfs Help Desk helps small businesses improve customer satisfaction, reduce response times, and scale support efficiently.

Last Updated: August 1, 2025
Disclaimer: Tools evolve faster than you can say “AI.” While this info was accurate when posted, features and pricing may change. Visit the official site for the freshest details.

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