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Zendesk Answer Bot
Tool Details
Features
Intent Detection, Article Suggestions
Best For / Use Case
E-commerce
Integrations
Shopify, Slack
Platform Compatibility
Web
Pricing Model
Paid
Free Trial Offer?
Yes
Description
Zendesk Answer Bot is an "AI helpdesk chatbot" designed for e-commerce and customer support operations.
Classified under "AI for Customer Support, Chatbots," it focuses on helpdesk automation.
Key AI features include intelligent "Intent Detection" to understand user questions and "Article Suggestions" drawn from the knowledge base content.
By automating responses to frequently asked questions, Zendesk Answer Bot helps e-commerce businesses provide instant customer support, reduce agent workload, and improve customer satisfaction by quickly resolving common issues.
Price
Paid ($49/agent/month)
Last Updated: August 1, 2025
Disclaimer: Tools evolve faster than you can say “AI.” While this info was accurate when posted, features and pricing may change. Visit the official site for the freshest details.
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