Ada

Ada is an advanced branded AI agent designed for enterprise-level businesses to automate and personalize customer interactions at scale. It leverages AI-native capabilities to resolve a high volume of customer service conversations across various channels, including web, mobile, social, SMS, and voice, in over 50 languages.

Unlike traditional scripted chatbots, Ada's AI Reasoning Engine dynamically responds to queries by drawing from a company's knowledge base, policies, and data, continuously learning and improving its responses. This enables personalized solutions for both simple and complex customer inquiries.

Key features include a no-code builder for easy deployment, CSAT (Customer Satisfaction) prediction, and robust omnichannel support. Ada also provides actionable AI-driven insights to uncover opportunities for service improvements and tracks critical metrics like conversation quality.

With enterprise-grade security and compliance (HIPAA, SOC2, GDPR), Ada is built for scalability, handling millions of interactions reliably. It helps businesses streamline repetitive tasks, allowing human agents to focus on more complex issues, thereby enhancing overall customer experience and support efficiency.