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CallMiner
Tool Details
Features
Risk Detection, Customer Journey
Best For / Use Case
Quality assurance
Integrations
NICE, Genesys
Platform Compatibility
Web
Pricing Model
Contact for Pricing
Description
CallMiner is a leading AI-powered conversation intelligence platform that extracts actionable insights from customer interactions, focusing on spoken conversations in contact centers.
It leverages advanced speech analytics, natural language processing (NLP), and machine learning to analyze calls, identifying key topics, sentiment, emotion, and behavioral patterns, going beyond transcription to understand the “why” behind calls.
Key features include automated risk detection (compliance issues, churn indicators), customer journey mapping, agent coaching insights, and sentiment analysis. CallMiner improves quality assurance, customer experience, and operational efficiency by turning unstructured conversational data into structured, searchable insights for quality assurance teams, sales leaders, and support managers to make data-driven decisions driving better outcomes and growth.
Price
Contact for Pricing
Last Updated: August 1, 2025
Disclaimer: Tools evolve faster than you can say “AI.” While this info was accurate when posted, features and pricing may change. Visit the official site for the freshest details.
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