Chorus.ai

Chorus.ai, now part of ZoomInfo, is a leading AI-powered conversation intelligence platform specifically designed for sales teams, SaaS companies, and customer-facing roles.

It records, transcribes, and analyzes sales calls, video meetings, and customer interactions in real-time. Leveraging advanced natural language processing (NLP) and machine learning, Chorus.ai identifies key moments, speaker talk-to-listen ratios, sentiment, objections, competitor mentions, and successful sales behaviors.

Its core value lies in identifying "winning patterns" in customer conversations, providing actionable insights for coaching and improving sales effectiveness.

Key features include automated call recording and transcription, AI-driven coaching insights, competitor tracking, and a best practice library of successful sales techniques.

By transforming raw conversation data into quantifiable intelligence, Chorus.ai empowers sales leaders to onboard reps faster, provide targeted coaching, forecast more accurately, and replicate top-performer behaviors, ultimately driving increased revenue and sales efficiency.