Deskpro

Deskpro is an AI-powered helpdesk platform for enterprise IT and customer support teams, automating and streamlining ticket management and customer interactions.

It uses artificial intelligence to enhance efficiency and service quality across multi-channel support.

Key AI features include automated "ticket categorization" (intelligent tagging and routing based on content and urgency) and automated FAQ responses, often leveraging a "Knowledge Base AI."

It utilizes "Smart Rules" and macros to automate workflows, escalate tickets, set auto-responders, and ensure Service Level Agreement (SLA) adherence.

By processing inquiries, automating tasks, and providing agents with relevant information, Deskpro helps IT departments reduce response times, improve first-contact resolution, and enable agents to focus on complex issues, enhancing operational efficiency and customer satisfaction.