Front

Front is a modern "shared inbox" platform transforming SMB and support team communication and customer service.

Though not purely AI, its "AI for Customer Support" classification stems from intelligent automation capabilities that streamline workflows.

It centralizes emails, messages, and social conversations into a collaborative inbox treating each as a ticket.

AI-enhanced automation features include automated routing, Collision Alerts to prevent duplicate responses, and detailed analytics on team performance and response times.

Automation rules can sort, tag, assign, and respond based on keywords, sender, or message content. By turning traditional inboxes into collaborative smart workspaces, Front helps SMBs and support teams improve efficiency, cut response times, and deliver coordinated, consistent service.