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Google Contact Center AI
Tool Details
Features
Sentiment Analysis, Live Transcriptions
Best For / Use Case
Enterprise call centers
Integrations
Google Cloud, CRM
Platform Compatibility
Cloud
Pricing Model
Contact for Pricing
Description
Google Contact Center AI (CCAI) is a suite of AI-powered services designed to transform customer service for large enterprises and call centers.
It emphasizes intelligent call routing and enhancing both agent and customer experiences. The core of CCAI is Dialogflow, Google’s conversational AI platform enabling advanced natural language understanding.
Key AI features include Sentiment Analysis (real-time understanding of customer emotions), Live Transcriptions of calls for agent assistance, virtual agents (chatbots and voice bots) handling routine queries, and real-time agent assist tools providing relevant suggestions.
By leveraging AI to understand intent, automate interactions, and empower agents with timely information, Google CCAI helps enterprises reduce costs, improve first-call resolution, personalize experiences, and create efficient, satisfying contact centers.
Price
Contact for Pricing
Last Updated: August 1, 2025
Disclaimer: Tools evolve faster than you can say “AI.” While this info was accurate when posted, features and pricing may change. Visit the official site for the freshest details.
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