Gorgias

Gorgias is an AI-powered helpdesk automation platform for ecommerce, built for Shopify stores and e-commerce brands.

It centralizes customer interactions across channels (email, chat, social media) and uses AI to automate responses and efficiently manage support queries.

Key AI features include intelligent AI responses automatically answering common questions (e.g., "Where’s my order?"), order management integrations giving agents and AI quick access to customer and order data directly from the helpdesk, and automated tagging and routing of tickets.

Leveraging AI for repetitive task automation, instant replies, and fast agent access to information, Gorgias helps ecommerce brands reduce response times, increase agent productivity, personalize support, and improve customer satisfaction and retention, turning customer service into a revenue driver.