Insider

Insider is an "AI cross-channel customer journeys" platform tailored for retail and e-commerce businesses.

It uses artificial intelligence to deliver highly "personalized recommendations across channels" (website, mobile app, email, SMS, push notifications) in real-time, optimizing the overall customer experience.

The AI analyzes individual customer behavior, preferences, and purchase history to provide relevant product suggestions, promotions, and content.

Key features include AI-powered personalization engines, customer segmentation, dynamic content delivery, and automated "journey automation" builders that orchestrate multi-channel campaigns.

With a unified customer view and AI-driven personalization at scale, Insider helps brands increase conversion rates, improve customer lifetime value, reduce churn, and build stronger loyalty through relevant and timely interactions, driving substantial revenue growth.