Intercom

Intercom is a leading "helpdesk automation with AI chat" platform designed for SaaS companies and enterprises to provide scalable customer support and engage users proactively.

It combines live chat, email, and in-app messaging within a unified platform.

Key AI features include powerful "AI chatbots" (like Fin AI and Custom Bots) that automate responses to common queries, deflect tickets, qualify leads, and provide instant answers.

The AI also supports "messaging automation," intelligently routing conversations and delivering personalized support based on user behavior.

By leveraging AI to automate repetitive support tasks, provide instant assistance, and integrate with CRM systems, Intercom helps SaaS and enterprise companies reduce support volume, improve response times, increase customer satisfaction, and drive user engagement through proactive, intelligent communication at scale.