Kayako

Kayako is an "AI customer service suite" supporting growing businesses by automating repetitive support tasks and streamlining operations.

Offering helpdesk, live chat, and knowledge base functionalities enriched with AI.

Key AI features include automation of repetitive tasks, intelligent "ticket routing" to appropriate agents, "Conversation Cues" providing agents context and relevant information during interactions, and a robust "Self-Service Portal" powered by the knowledge base.

By automating common inquiries and empowering agents and customers, Kayako helps businesses reduce support costs, accelerate response times, and provide consistent, efficient customer experiences, allowing scalable support as they grow.