Kustomer

Kustomer is an "AI-powered CRM platform" designed for high-volume support operations, enabling personalized, efficient customer service.

It unifies customer data across channels into a "Unified Customer View," providing agents full context for interactions.

Key AI features include "automating workflows" for ticket routing, assignment, and escalation, plus "agent assist" tools suggesting replies, surfacing relevant knowledge base articles, and "Auto-Tagging" conversations based on content and sentiment.

By automating repetitive tasks, providing real-time insights, and creating comprehensive customer profiles, Kustomer helps high-volume support teams reduce resolution times, boost agent productivity, personalize experiences, and improve satisfaction and loyalty at scale.