Zoho Desk is an AI-assisted helpdesk, predicting ticket urgency & suggesting solutions for Zoho ecosystem users. ...
PolyAI
Tool Details
Description
PolyAI is an "enterprise voice assistant" platform helping brand-conscious firms deliver sophisticated, personalized "branded voice experiences" for customer support.
It uses advanced conversational AI and NLP to handle customer voice interactions.
Key AI features include creating "Custom Voice Personas" aligned with brand identity, intelligent "Call Steering" guiding customers efficiently, and integration with existing systems.
PolyAI enhances customer satisfaction, reduces call center costs, maintains brand consistency, automates routine inquiries, and offers efficient self-service options.
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