AI-powered B2B sales intelligence & engagement platform. Find, engage, and convert leads with a vast contact database, automation, & analytics. ...
Verint IVA
Tool Details
Description
Verint IVA provides an "Intelligent Virtual Assistant" designed for voice support automation in customer service centers.
It falls under "AI for Customer Support, Voice & Call Center Assistants," focusing on voice AI, NLP, and IVR (Interactive Voice Response).
Key AI features include highly accurate voice conversations, intelligent call deflection to reduce live agent workload, and detailed analytics.
Leveraging advanced AI, Verint IVA enhances enterprise and contact center efficiency, reduces operational costs, and improves customer experience through automated, natural-sounding voice interactions.
Review
Write a ReviewThere are no reviews yet.